Welcome to Bloomha Market.
These Terms of Service govern your use of Bloomha Market's website, customer communication channels, WhatsApp services, and related retail services.
By using our website, communicating with us, or purchasing products from Bloomha Market, you agree to these Terms of Service.
1. About Bloomha Market
Bloomha Market is a retail supermarket based in Muscat, Sultanate of Oman.
We provide groceries, fresh produce, beverages, packaged foods, dairy products, snacks, household essentials, and other consumer goods.
2. Product Information
We make reasonable efforts to ensure that product descriptions, prices, availability, and other information are accurate.
However:
- Product availability may change without notice
- Images may differ slightly from the actual product
- Packaging may change depending on the manufacturer
- Prices may be updated at any time
- Typographical or technical errors may occasionally occur
Where an obvious pricing or product information error occurs, Bloomha Market reserves the right to correct the information and, where necessary, cancel or amend the affected transaction.
3. Orders and Purchases
Orders are subject to product availability and acceptance by Bloomha Market.
A transaction may be refused or cancelled if:
- A product is unavailable
- Payment cannot be completed
- Incorrect pricing or product information is identified
- Fraud or misuse is suspected
- The transaction violates applicable law or store policy
4. Prices and Payments
Prices are displayed in Omani Rial unless otherwise stated.
Applicable taxes, charges, or fees may be added where required by law.
Payment methods may include cash, card, electronic payment methods, credit arrangements, or other payment options offered by Bloomha Market.
5. WhatsApp Communications
Bloomha Market may use the WhatsApp Business Platform to communicate with customers regarding:
- Purchases
- Orders
- Receipts
- Invoices
- Customer service
- Product or service inquiries
- Transactional notifications
Customers are responsible for providing a valid phone number when requesting communications through WhatsApp.
Bloomha Market is not responsible for delays or failures caused by mobile networks, WhatsApp, Meta Platforms, internet service providers, or other third-party communication systems.
Marketing communications, where used, will be sent in accordance with applicable laws, customer consent requirements, and WhatsApp policies.
6. Electronic Receipts and Invoices
Customers may receive receipts, invoices, or other transaction documents electronically, including through WhatsApp.
Electronic copies may be generated and managed through business software such as Odoo.
Customers are responsible for ensuring that the contact details provided to Bloomha Market are accurate.
7. Customer Accounts and Information
Customers must provide accurate information when required for purchases, invoices, delivery, customer service, or other services.
Bloomha Market may refuse service or correct customer information where inaccurate, incomplete, fraudulent, or misleading information is identified.
8. Returns and Refunds
Returns, exchanges, and refunds are subject to:
- Applicable consumer protection laws
- Product condition
- Product category
- Hygiene and food safety requirements
- Proof of purchase
- Bloomha Market's applicable return policy
Certain products may not be eligible for return due to health, safety, hygiene, perishability, or legal restrictions.
9. Delivery Services
Where delivery services are offered:
- Delivery availability may depend on location
- Delivery charges may apply
- Estimated delivery times are not guaranteed
- Customers must provide accurate delivery information
Bloomha Market is not responsible for delays caused by traffic, weather, third-party delivery providers, incorrect addresses, or circumstances outside reasonable control.
10. Acceptable Use
You must not use Bloomha Market's website, WhatsApp communication channels, or other services to:
- Engage in fraudulent activity
- Send abusive, threatening, or unlawful messages
- Attempt unauthorized access to systems
- Distribute malware or harmful content
- Misuse customer service channels
- Violate applicable laws or regulations
Bloomha Market may restrict access to its services where misuse is identified.
11. Intellectual Property
Bloomha Market's name, branding, logos, website content, graphics, and original materials may be protected by intellectual property laws.
You may not reproduce, distribute, modify, or commercially use protected Bloomha Market materials without permission, except where permitted by law.
12. Third-Party Services
Bloomha Market may use third-party services including:
- Meta Platforms
- Odoo
- Payment providers
- Hosting providers
- Delivery providers
- Other technology or business service providers
These third-party services may operate under their own terms and policies.
Bloomha Market is not responsible for the availability, security, or independent actions of third-party services outside our reasonable control.
13. Privacy
Use of personal information is governed by our Privacy Policy.
Please review:
Privacy Policy: https://bloomhamarket.com/privacy-policy/
Requests relating to eligible data deletion may be submitted according to our:
Data Deletion Instructions: https://bloomhamarket.com/data-deletion/
14. Limitation of Liability
To the extent permitted by applicable law, Bloomha Market will not be liable for indirect, incidental, or consequential losses arising from:
- Temporary service interruptions
- Third-party platform failures
- Network or communication issues
- Unauthorized customer account access caused by the customer's own actions
- Circumstances outside Bloomha Market's reasonable control
Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable law.
15. Changes to These Terms
Bloomha Market may update these Terms of Service from time to time.
Changes will be published on this page, and the “Last Updated” date will be revised accordingly.
Continued use of our services after an update constitutes acceptance of the revised Terms where permitted by law.
16. Governing Law
These Terms are governed by the applicable laws and regulations of the Sultanate of Oman.
Any disputes will be handled in accordance with applicable Omani law and the jurisdiction of the competent authorities or courts.
17. Contact Us
For questions regarding these Terms of Service:
Bloomha Market
Muscat, Sultanate of Oman
Email: info@bloomhamarket.com