Bloomha Market respects your privacy and is committed to protecting the personal information of our customers and users.
This Privacy Policy explains how Bloomha Market collects, uses, stores, and protects personal information when you interact with our store, website, customer service channels, WhatsApp Business services, and related business systems.
1. Information We May Collect
Depending on how you interact with Bloomha Market, we may collect information such as:
- Your name
- Mobile phone number
- Email address
- Delivery or contact address
- Order and purchase information
- Invoice and receipt information
- Customer account information
- Messages and communications sent to us
- WhatsApp messages exchanged with Bloomha Market
- Customer service requests
- Transaction-related information
- Technical information required to operate our website and business systems
We only collect information that is reasonably necessary to provide our products, services, customer support, order processing, and business communications.
2. WhatsApp Business Communications
Bloomha Market uses the WhatsApp Business Platform to communicate with customers.
If you provide your phone number to Bloomha Market or communicate with us through WhatsApp, we may use your phone number and related communication information to:
- Send order confirmations
- Send purchase receipts and invoices
- Provide customer service
- Respond to customer inquiries
- Provide updates about orders or services
- Send transactional or service-related notifications
- Communicate information requested by the customer
Where required, promotional or marketing communications will only be sent in accordance with applicable laws, WhatsApp policies, and customer consent requirements.
WhatsApp communications are processed using services provided by Meta Platforms and may also be processed through our business management systems, including Odoo.
Use of WhatsApp is also subject to the applicable WhatsApp and Meta privacy policies and terms.
3. Odoo and Business Management Systems
Bloomha Market uses Odoo and other business software to manage operations such as:
- Point of Sale transactions
- Customer records
- Orders
- Invoices
- Receipts
- Inventory
- Accounting and payment records
- Customer communications
Customer information received through WhatsApp or other business channels may be stored or processed in Odoo when necessary to provide services, maintain transaction records, send invoices, or provide customer support.
4. How We Use Personal Information
We may use personal information to:
- Process customer purchases and orders
- Generate invoices and receipts
- Provide requested products and services
- Contact customers regarding their purchases
- Respond to customer inquiries
- Provide customer support
- Improve our customer service
- Maintain appropriate business and accounting records
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
- Operate and secure our website and business systems
We do not use personal information for purposes that are unrelated to our legitimate business operations without an appropriate legal basis or customer consent where required.
5. Sharing of Personal Information
Bloomha Market does not sell customers' personal information.
We may share limited information with trusted service providers when required to operate our business, including:
- Meta Platforms and WhatsApp
- Odoo
- Website hosting providers
- IT and technical service providers
- Payment processing providers
- Delivery or logistics providers, where applicable
- Government or regulatory authorities where legally required
Service providers are only given access to information reasonably necessary to provide their services.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining accounting records, resolving disputes, and complying with legal obligations.
Information that is no longer required may be securely deleted or anonymized where appropriate.
7. Data Security
Bloomha Market takes reasonable administrative and technical measures to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Modification
- Destruction
However, no internet-based service or electronic storage method can guarantee absolute security.
8. Customer Rights
Depending on applicable law, customers may have the right to request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of certain personal information
- Restriction of certain processing
- Information about how their personal information is being used
- Withdrawal of consent where processing is based on consent
Requests may be subject to identity verification and applicable legal requirements.
9. Data Deletion Requests
Customers may request deletion of eligible personal information held by Bloomha Market.
To request deletion, please contact us using the contact information provided below and include:
- Your name
- The phone number or email associated with your account
- A clear request for deletion of your personal information
We may retain information where required for legal, accounting, fraud prevention, dispute resolution, or regulatory purposes.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies for essential website functionality, security, analytics, and improving the user experience.
Where required by applicable law, users may be provided with choices regarding non-essential cookies.
11. Third-Party Services
Our services may interact with third-party platforms such as Meta, WhatsApp, Odoo, payment providers, hosting providers, or other technology services.
These third parties may process information according to their own privacy policies and legal obligations.
Bloomha Market is not responsible for the privacy practices of third-party services that operate independently from us.
12. Children's Privacy
Bloomha Market's services are intended for general retail customers and are not designed to knowingly collect unnecessary personal information from children.
If we become aware that personal information has been collected improperly from a child, appropriate steps will be taken to review and delete the information where required.
13. Changes to This Privacy Policy
Bloomha Market may update this Privacy Policy when necessary to reflect changes in our services, technologies, legal obligations, or business practices.
The most recent version will be published on this page with an updated revision date.
14. Contact Us
For privacy-related questions, requests, corrections, or data deletion requests, please contact:
Bloomha Market
Muscat, Sultanate of Oman
Email: info@bloomhamarket.com
For data deletion requests, please clearly state “Data Deletion Request” in your message.